Customer service

 

We aim to do everything possible to ensure that you are completely satisfied with your broom, and with proper care it should provide you with years of good service.

 

If you encounter a problem with a product you have received from us, we ask that you please contact us by email at lesbalaitiers@gmail.com or by post using the contact details provided below: La Balaiterie, 1, Lieu dit Eglemesnil, 76730 Royville, Normandie - France.​

​

​

Privacy Policy​

 

When you visit La Balaiterie.fr (the Website), we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device.​

 

Additionally, as you browse the Website, we collect information about the individual web pages or products that you visit, the website or search terms that referred you to us, and information about how you interact. with the website. We call this automatically collected information “Device Information” and Order Information. This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase on the Website.

 

​

Use of your personal data

​

We use the order information we collect generally to fulfill all orders placed through the Website (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations ).

​​

We may also use this data to communicate with you; screen our orders for potential risk or fraud; and when you have subscribed to our newsletter, send you information or advertisements relating to our products or services, such as news, sales and events.

 

We use the device information we collect to help us detect potential risks and fraud (including your IP address), and more generally to improve and optimize the Website (for example, by generating analytics on how our customers browse and interact with La Balaiterie..fr, and evaluate the success of our marketing and advertising).​

 

​

Sharing your personal information:

​​

We share your personal information with third parties to help us as described above. For example, we use WIX to power our online store. You can learn more about how WIX uses your personal information here: https://www.WIX.com/about/privacy.

​​

We also use Google Analytics to help us understand how our customers use the Website. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

​​

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights. If you have subscribed to our newsletter, we use your personal information to provide you with announcements of new product creations, sales and events where you can meet us.

​

​

Data retention:

 

When you place an order through the Website, we will retain your order information on file unless and until you ask us to delete this information.

​​

​

Changes:

​​

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.​

 

​

Contact:

​​

For more information about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us by email at lesbalaitiers@gmail.com or by mail using the contact details provided below: La Balaiterie, 1, Lieu dit Eglemesnil, 76730 Royville, Normandie - France.

 

​

Bulk Inquiries:

​​

If you would like to stock our products at your retailer, please contact us using the contact page on our website.

 

​

Payment:

 

- Debit/credit card

- PayPal